Refund policy

Out-of-Stock Cancellations If an item in your order becomes unavailable after purchase, we will automatically cancel and fully refund that item within 24 hours. You'll receive a cancellation email as soon as this happens — no action needed on your part.

Eligible for Refund or Return

• Items that arrive damaged — contact us within 30 days of delivery with photo or video proof
• Wrong item received — contact us within 30 days
• Item not delivered after 45 days (US orders)
• Orders cancelled before shipment

How to Start a Return Email us at cutefetchingco@gmail.com within 30 days of delivery. If your return is approved, we'll send a prepaid return label with instructions. Items sent back without prior approval will not be accepted.

Not Eligible for Return

• Items in working condition where the customer changed their mind after delivery
• Perishable goods, custom/personalized items, personal care products
• Sale items and gift cards
• Items returned more than 30 days after delivery

Refund Processing Once we receive and inspect your return, we'll notify you of approval within 2 business days. Approved refunds are issued to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at cutefetchingco@gmail.com.

Exchanges We do not offer exchanges. Please return your item and place a new order.

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